The JLGC company is a simplified joint-stock (SAS) with capital of € 2 000. The head office of which is at 336 avenue de Saint Maurice – 34250 Palavas Les Flots. Listed with the Montpellier TCR under the number B 525-310-421. Its intra-community VAT number is: FR 17 525 310 421 The JLGC company offers its customers the ability to reserve hotel rooms on its Internet site, at the following address: www.plagepalace.com. The JLGC companycan be reached at the following telephone number: +33 (0)4 34 08 63 00, but also by e-mail, sent to the following address: [email protected] The host of the Plage Palace Hotel Internet site is: OVH The Publication Manager is Mr. Jean Louis Costes and Mr. Guy Costes The Editorial Manager is Mr. Jean Louis Costes and Mr. Guy Costes The site is hosted by the OVH company, The head office of which is at 2 rue Kellermann – 59100 Roubaix – France Listed with the RCS Lille Métropole 424 761 419 00045 In compliance with the amended “Data Protection Act” law of 6 January 1978, you have the right to access and rectify the information pertaining to you; you can exercise this right by contacting: [email protected] You can also, for legitimate reasons, oppose the processing of the data pertaining to you.
INTERNET RESERVATION OF A HOTEL ROOM WITH THE JLGC COMPANY .
The service provider is the JLGC Company, a simplified joint-stock company (SAS) with capital of €2000, the head office of which is at 336 avenue de Saint Maurice – 34250 Palavas Les Flots, listed with the Montpellier TCR under the number B 525-310-421. The JLGC company offers its customers the ability to reserve hotel rooms on its Internet site, at the following address: www.plagepalace.com The JLGC company can be reached at the following telephone number: +33 (0)4 34 08 63 00, but also by e-mail, sent to the following address: [email protected] Its intra-community VAT number is: FR 17 525 310 421 The host of the PLAGE PALACE site is OVH, 2 rue Kellermann – 59100 Roubaix – France The Publication directors are Mr. Jean Louis & Guy Costes. The Editorial Managers are Mr. Jean Louis & Guy Costes. The site is hosted by the OVH company.
The Internet site of the JLGC company is used to reserve rooms at the Plage Palace, located at 336, avenue de Saint Maurice – 34250 Palavas Les Flots (France). The present general terms of sale of the JLGC company define the rights and obligations of the parties with regard to renting rooms at the Plage Palace Hotel. They govern all necessary steps for the reservation and its follow-up, between the contracting parties. Every online reservation presupposes the customer’s unconditional acceptance of the present general terms of sale. The customer confirms having reviewed and accepted the general terms of sale by ticking the box “By ticking this box, I confirm having reviewed the General Terms of Sale, and that I accept them”. The general terms of sale of the JLGC company are available to customers on the vendor’s site, where they can be openly reviewed. The order’s validation through his/her confirmation means that the buyer accepts the present general terms of sale of the JLGC company, the retention and reproduction of which are assured by the JLGC company in compliance with article 1369-4 of the Civil Code. No reservation is possible without this agreement. The customer acknowledges having obtained, from the JLGC company, all necessary information on the site www.plagepalace.com. The customer can save or print a copy of the present general terms by using the standard functionalities of his/her browser or computer. The general terms of sale are only available in French and in English. By using this site, the customer confirms that s/he is an adult with legal capacity, and guarantees the truthfulness and accuracy of the provided information. Any fraudulent or inappropriate usage by the customer in his/her name or on behalf of a third party can result in refusal of the customer’s access to the services of the Plage Palace Hotel, as well as possible financial liability. The Plage Palace Hotel reserves the right to modify its general terms of sale at any time. In case of modification of the general terms of sale, the applicable general terms of sale are the ones that were in effect on the order date, a copy of which with the current date can be provided to the consumer when requested.
The present general terms of sale apply to all reservations made over the Internet. The present general terms of sale apply for the entire time during which the JLGC company makes services available online on the site www.plagepalace.com The JLGC company cannot be held liable for damages of any kind that could result from changes and/or temporary downtime or even the definitive closing of all or part of the site or of its associated services, such as the online reservation area.
The customer selects one or more room(s) presented on the site. The customer confirms having reviewed the nature, purpose and reservation provisions for the services available on the Internet site operated by the JLGC company, and having requested and obtained any necessary and/or additional information prior to making a reservation with full knowledge of the facts. The rooms offered for reservation through the service provider’s Internet site have each been the subject of a description by category, that lists their primary characteristics within the meaning of article L. 111-1 of the Consumer Code. The photographs illustrating the services do not constitute a contractual document. The customer is solely responsible for choosing a room and for its adequacy with his/her needs, such that the JLGC company can in no way be held liable in this regard. At the end of the reservation process, the customer is considered to have accepted the reservation. A reservation can be made for the same day. For each reservation, the customer is provided with a reservation number and a guest number, that can be used to cancel the reservation if necessary.
The customer makes reservations by means of the virtual reservation request that can be accessed online on the website www.plagepalace.com. Prior to any reservation, the customer undertakes to provide the information needed for the reservation request. The reservation procedure notably includes the following steps:
The customer provides banking details in order to guarantee the reservation.
Article L 221-18 of the Consumer Code specifies that: “The consumer is entitled to a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, following telephone marketing or off-premises, without the need to state the reason for his decision or to bear any costs other than those stipulated in Articles L. 221-23 to L. 221-25. The period mentioned in the first paragraph begins on the date:
In the case of an order for several products delivered separately, or in the case of an order for a product composed of batches or multiple parts, with a delivery staggered over a specific period, the period begins on the date of the receipt of the last product or batch or of the last part. For contracts stipulating the regular delivery of products during a specific period, the period begins on the date of the receipt of the first product.” However, Article L. 221-28 of the Consumer Code states that: “The right of withdrawal cannot be exercised for contracts:
Hence, as these general terms apply to the reservation of a hotel room on a specific date, the customer is not entitled to a withdrawal period.
7.1 Children and spare beds: All children are welcome. Spare bed is available depending on the room type. Baby bed can be placed in the room. 7.2 Internet: Wireless access (Wi-Fi) is available within the hotel at no cost. 7.3 Meals: The price of the reserved room does not include additional services (breakfast, half-board, full board, etc.). Their cost must therefore be paid on-site, in addition to the room price. A traditional breakfast is available at a cost of €20 (tax incl.) per person. 7.4 Parking: Private parking is available on-site at a cost of €20 (tax incl.) per day. 7.5 Checking into the reserved room: Rooms are only available as of 3 PM on the arrival date and must be vacated before noon on the departure date, irrespective of the arrival or departure time or the employed transportation means. In the absence of contrary formal provisions, the customer must leave the room before noon on the last day of the reservation. If not, an additional night will be charged. Individual rooms generally include a bed for one person. Double rooms have a double bed
The prices related to the reservation of services are indicated before and throughout the reservation. The indicated prices are per room, for the number of persons and on the date(s) selected by the customer. The prices are confirmed to the customer in euros with all taxes included (VAT and lodging costs included) but excluding any service fee, and are only valid for the duration indicated on the site. All reservations, irrespective of their origin, are payable in the hotel’s local currency. Unless indicated otherwise, additional services (breakfast…) are not included in the room price. In general, the prices do not include all expenses of a personal or incidental nature relating to the room, such as insurance, parking spaces, excess baggage fees, vaccination costs, dry cleaning, telephone, beverages, room service, gratuities and, more generally, any service not formally indicated in the reservation confirmation. In its confirmation of the customer’s reservation, the JLGC company will indicate the total amount of the order.
The customer provides banking details in order to guarantee the reservation by means of a pre-payment, using either a bank or private credit card (Carte Bleue, Visa card, MasterCard, American Express), by directly entering the card number in the box provided for this purpose, without spaces between the numbers, as well as its validity date and the security code (CVV). The payment for the reserved services will made on-site at the Hotel on the last day of the customer’s stay. Should the customer fail to pay all of the sums owed to the JLGC company, at the latest on the last day of his/her stay, any unpaid sum will bear interest at the legal rate, without prior formal notice. If the customer does not arrive at the hotel and has not cancelled the reservation, then the price of the first night will be owed to the hotel and charged to the bank card that was used when placing the order. When the customer makes an online reservation, his/her account is not charged: only an imprint of the credit card will be recorded as a security measure.
The customer is reminded that, pursuant to article L. 221-28 of the Consumer Code, s/he is not entitled to a right of withdrawal as indicated in article L. 221-18 of the Consumer Code, given that lodging services are provided on a given date or according to a defined time period. Accordingly, the Services ordered on the Site are subject only to the cancellation and modification conditions provided below. Cancellation or modification at no cost is possible until 24 hours before the arrival date (i.e. at the latest until 3 PM, Paris time, on the day before the first day of the completed reservation). In this case, the JLGC company will not charge the amount of the first night’s stay. In case of total or partial cancellation of the reservation or if the customer does not show up or in case of a late modification, within 24 hours of the arrival date, the customer’s account will be charged for the amount of the first night’s stay, using the bank card that guaranteed the reservation. The reservation can be cancelled either by e-mail sent to the address [email protected] or by calling 04.34.08.61.00 (price of a local call for calls made within France).
Any complaints related to the reservation can be submitted either by e-mail sent to the address [email protected] or by calling +33 (0)4 34 08 63 00(price of a local call for calls made within France).
The information provided by the customer on the Internet site is used by the JLGC company in order to process orders placed on the Internet site and, if relevant, to manage the operation of the Customer Area. The customer has the right to access, modify, rectify or delete any data relating to him/her. To do so, s/he has only to contact [email protected] Pursuant to the amended Data Protection Act of 6 January 1978, the information needed in order to process and carry out the reservation is indicated with an asterisk. Other optional information is requested in order to learn more about the customer and to improve the services offered to the latter. The processing of the personal data, retained by the vendor solely for the purposes of the correct administration of orders and commercial relations, has been declared to the French Data Protection Authorities (CNIL).
The JLGC company owns all of the intellectual property rights related to the Internet site. Access to the Internet site grants no right to any of the intellectual property rights relating to the Internet site, which remains the exclusive property of the JLGC company. Elements accessible on the Internet site, notably in the form of text, photographs, images, icons, maps, sounds, videos, software programs and databases are also protected by intellectual and industrial property rights as well as other private rights held by the JLGC company. It is expressly forbidden to reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever and by any means whatsoever, or to use in any way, all or part of the Internet site without the prior written authorisation of the JLGC company. Usage of all or part of the Internet site without the prior authorisation of the JLGC company, for any purposes whatsoever, can result in legal proceedings, including an infringement action. The insertion of hypertext links to any part of the site is prohibited without the prior written authorisation of the JLGC company.
While every effort is made to ensure that the photographs, graphic presentations and texts reproduced in order to illustrate the presented hotels provide an overview of the proposed lodging services that is as accurate as possible, variations can occur notably as a result of changing furniture or possible renovations. No customer complaints will be admissible in this regard, provided that these variations do not alter the essential characteristics of the service. The JLGC company accepts no liability for any non-performance or poor performance of the reservation in case of force majeure, due to the actions of third parties, of the customer or his/her partners, or in case of unavailability of the Internet network, inability to access the website, external intrusion or computer viruses. The JLGC company accepts no liability for any indirect damages as a result of these presents, notably operating losses, as a result of actions by third parties, the customer or his/her partners.
The JLGC company does not guarantee that the site will be free from defects, errors or bugs, nor that they will be corrected, nor that the site will operate without interruption or breakdown, nor that it is compatible with any particular hardware or configuration. The JLGC company accepts no liability for malfunctions attributable to third party software programs. Under no circumstances can the JLGC company be held liable for any type of foreseeable or unforeseeable damage, whether material or immaterial (including lost profits or opportunity…) resulting from the usage of the site or from the total or partial inability to use the site.
The input of the required bank information, as well as the acceptance of the present general terms and the reservation request, constitute an electronic signature that, between the parties, has the same value as a handwritten signature. The computerized logs retained in the information systems of the JLGC company, under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The customer is informed that his/her IP address is recorded during the reservation.
The present general terms of sale are governed by French law. This applies both to the rules regarding its form and its content.
The present general terms of sale and the reservation request identify all of the obligations of the parties. No general or specific condition indicated by the customer can be included in the present general terms. The fact that the JLGC company does not claim, at any given moment, any one of the provisions of the present General Terms cannot be interpreted as any waiver of these provisions in the future by the JLGC company. Should any one of the provisions of the General Terms be declared null and void or invalid, it will be considered as not having been written, without this affecting the validity of the other provisions, except if the provision declared null and void or invalid was essential and decisive. General terms valid as of 1st July 2018.