This site is edited by:
The JLGC company, a simplified joint-stock company (SAS) with a share capital of € 2 000, whose registered office is at 336 avenue de Saint Maurice – 34250 Palavas Les Flots, registered in the Montpellier TCR under number B 525-310-421, intra-community VAT number: FR 17 525 310 421, SIRET number 525 310 421 00025.
The JLGC company offers to its customers services to book hotel rooms on its website, which can be accessed by the public at the following address: www.plagepalace.com.
The JLGC company can be reached at the following telephone number: +33 (0)4 34 08 63 00, but also by e-mail, sent to the following address: [email protected]
Publishing directors: Mr. Jean Louis Costes and Mr. Guy Costes
Editorial directors: Mr. Jean Louis Costes and Mr. Guy Costes
The site is hosted by the OVH company,
OVH Groupe, simplified share company with a share capital of € 10.09.2020, whose registered office is located 2 rue Kellermann – 59100 Roubaix – France, registered in the Lille Trade and Companies Register under number 424 761 419.
For further information on the company JLGC’s policy regarding its customers’ personal data protection, please review the Customer personal data protection charter: xxx
ACCESS TO THE SITE
Access to the site is possible 24/24, 7/7, except in cases of force majeure or of an event beyond company JLGC’s control, and subject to potential breakdowns, failures or maintenance operations necessary for the proper functioning of the site and its related materials. Access to the site is possible from a microcomputer connected to a telecommunication network allowing access to the site according to communication protocols used on the Internet network.
INTELLECTUAL PROPERTY RIGHTS
The site’s presentation and each element, including the domain name, trademarks, logos, brand names, drawings, illustrations, photographs, texts, graphics and other files found on this site, are protected by the current intellectual property laws and belong to the company JLGC or have been duly authorized.
No element found on www.plagepalace.com may be copied, reproduced, modified, reissued, loaded, altered, transmitted or distributed in any way whatsoever or in any form whatsoever, in whole or in part, without the prior written authorization of the company JLGC, except in the case of strictly personal, private and non-commercial use, without changing the current elements on the site.
Any other use of the site www.plagepalace.com or the elements therein without express authorization would be considered an infringement upon the rights of the company JLGC and indictable as counterfeit under articles L. 355-2 et seq. of the French Intellectual Property Code.
DATABASE PRODUCER RIGHTS
All clients, customers, prospects and partners have the non-exclusive, untransferable and inalienable personal right to view the information found on www.plagepalace.com for their own hotel reservation needs.
They may extract and/or reuse part of this site’s content for personal viewing purposes, as long as this extraction and/or reuse does not concern a substantial (either in terms of quality or quantity) portion of the site’s content. Moreover, it is prohibited to extract and/or reuse any of this site’s content repeatedly, even if the content is not substantial.
Any full or partial reproduction of the site for other means is strictly prohibited by articles L. 342-1 and L. 342-2 of the French Intellectual Property Code. It is also prohibited to communicate to the public all or part of the site’s content, in any form and to any audience whatsoever.
In particular, it is strictly prohibited to use this site’s content for commercial purposes.
All of the information accessible through this site is provided as is. The company JLGC gives no explicit or implicit guarantees and assumes no responsibility for the use of this information.
The user has sole responsibility for the use of this information.
The company JLGC reserves the right to edit this information at any time, in particular through updates to www.plagepalace.com.
The user undertakes not to transmit any information on this site that would involve civil or legal liability and, in this respect, undertakes not to divulge any information that is illegal, libelous or against public order through this site.
The company JLGC endeavors to provide its users with the available information and/or tools that have been verified, but it cannot be held responsible for any errors, for a lack of available information and/or for the presence of viruses on www.plagepalace.com.
Sites that are external to the company JLGC with hyperlinks to this site are not subject to the control of the company JLGC, which, as a consequence, declines all responsibility for their content. The user assumes full responsibility for use of these sites.
COOKIES AND OTHER TRACERS
GENERAL TERMS OF SERVICE
ONLINE HOTEL ROOM RESERVATION WITH THE JLGC COMPANY
ARTICLE 1 – THE SERVICE PROVIDER: COMPANY JLGC
The service provider is the JLGC Company, a simplified joint-stock company (SAS) with a share capital of €2000, whose registered office is at 336 avenue de Saint Maurice – 34250 Palavas Les Flots, registered in the Montpellier TCR under number B 525-310-421.
The JLGC company offers to its customers services to book hotel rooms and accommodations on its website, at the following address: www.plagepalace.com
The JLGC company can be reached at the following telephone number: +33 (0)4 34 08 63 00, but also by e-mail, sent to the following address: [email protected]
Its intra-community VAT number is: FR 17 525 310 421
The host of the PLAGE PALACE site is OVH, 2 rue Kellermann – 59100 Roubaix – France
The Publication directors are Mr. Jean Louis & Guy Costes.
The Editorial Managers are Mr. Jean Louis & Guy Costes.
The site is hosted by the OVH company.
ARTICLE 2 – GENERAL PROVISIONS RELATED TO THE GENERAL TERMS OF SERVICE
The website of the JLGC company allows the reservation of hotel rooms within the Plage Palace, located at 336, avenue de Saint Maurice – 34250 Palavas Les Flots (France).
The present general terms of service of the JLGC company define the rights and obligations of the parties regarding the reservation of hotel rooms within the Plage Palace Hotel. They govern all the necessary steps for the reservation and its follow-up, between the contracting parties.
Any online reservation is subject to the customer’s unconditional acceptance of the present general terms of service. The customer states that he/she has duly reviewed and accepted the general terms of service by checking the box “By checking this box, I acknowledge that I have reviewed the General Terms of Service, and that I accept them”.
The customer also states that (i) he/she is acting pursuant to personal purposes and outside of the course of his/her activity, whether commercial, industrial, craft, liberal or agricultural, and (ii) he/she possesses the full legal capacity in order to commit in accordance with the present general terms of service.
By using this website, the customer states that he/she is of legal age and capacity, and warrants the veracity and accuracy of the information provided. Any use by the customer in fraud or in breach, in his/her own name or on behalf of a third party, may lead to an access ban to the services of the Plage Palace as well as to a potential financial liability.
The general terms of service of the JLGC company are available to customers on the provider’s website, where they may be reviewed directly.
The validity of the reservation through its confirmation shall imply the acceptance by the customer to the present general terms of service of the JLGC company, which ensures their storage and copy in accordance with article 1369-4 of the Civil Code. No reservation is possible without said acceptance.
The customer states that he/she has obtained, from the JLGC company, all the necessary information on the website www.plagepalace.com.
The customer may save or print a copy of the present general terms by using the standard functionalities of his/her browser or computer.
The general terms of service are only available in French and in English.
The Plage Palace Hotel reserves the right to amend or complete its general terms of service at any time.
In the event of an amendment of the general terms of service, the applicable general terms of service shall be those in effect at the date of the reservation, of which a dated copy may be provided to the customer upon request.
ARTICLE 3 – SCOPE
The present general terms of service apply to all reservations made online.
The present general terms of service apply for the duration of the online availability of the JLGC company’s service on the website www.plagepalace.com
The JLGC company shall not be held liable for damages of any kind which may result from changes and/or temporary downtime or even definitive shutdown of all or part of the website or of its associated services, such as the online reservation area.
ARTICLE 4 – RESERVATION
The JLGC company offers on its website services of reservation of hotel rooms or other types of accommodation.
The customer selects one or more room(s) presented on the website.
The customer states that he/she has reviewed the nature, purpose and reservation methods available on the website operated by the JLGC company, and has requested and obtained any necessary and/or additional information prior to making a reservation in full knowledge of the facts.
Each of the rooms offered for reservation through the service provider’s website is described by category and mentions its essential characteristics within the meaning of article L. 111-1 of the French Consumer Code.
The photographs illustrating the services do not constitute a contractual document.
The customer is solely responsible for his/her choice of room and for its adequacy with his/her needs, such that the JLGC company may not be held liable in any way whatsoever in this regard.
The reservation shall be considered as accepted by the customer at the end of the reservation process.
A reservation can be made for the same day.
For each reservation, the customer is provided with a reservation number, which allows him/her to cancel the reservation if need be.
ARTICLE 5 – RESERVATION PROCESS
The customer chooses any service presented on the website by following the process provided for that purpose.
Reservations are made by customer by means of a dematerialized reservation request which can be accessed online on the website www.plagepalace.com.
Prior to any reservation, the customer undertakes to provide the information needed for the reservation request.
The reservation procedure notably includes the following steps:
- Step 1: The customer clicks on the “Book” link; the customer is then redirected to an Internet page where he/she indicates the dates of the intended reservation and the number of people who will be staying at the hotel, and then clicks the Check availability button.
- Step 2: After the customer’s request mentioned in step 1, the website displays the rooms that are available on the customer’s requested dates,
- Step 3: The customer clicks on the desired room, selected on the basis of the details given on the website for each of the categories of rooms available on the customer’s requested dates, by clicking on the link of the total price for the number of nights indicated,
- Step 4: The customer then chooses or not between additional services for his/her stay, and confirms them by clicking on the “next step” link.
- Step 5: The customer then chooses whether or not to subscribe to a cancellation insurance, by clicking on the “yes” or “no” button, and fills out a form that indicates at least his/her civil status, family name, first name, email address, phone number, country of residence.
The customer must then check the box which confirms that he/she has read and consented to the General terms of service and to the Customer personal data protection charter, and proceeds to the confirmation of his/her reservation by clicking on the link “confirm my reservation”.
The customer must ensure that all displayed information is as s/he intended (date, time, room(s), price, identity, etc.); said information may not be modified after the reservation is confirmed in step 6, but prior to step 6, the customer can modify the reservation at any time by going back to the previous pages,
- Step 6: The customer is redeirected to a secured website to fill out his/her Bank details,
- Step 7: The customer confirms his/her reservation by clicking on the link “confirm reservation now”. The contract is thus validly concluded.
- Step 8: As soon as possible, and by e-mail, the JLGC company provides the customer with an acknowledgment of receipt as confirmation of his/her reservation, that lists the main elements such as the identification of the ordered Service, the price and the quantity.
All indications contained in this reservation confirmation e-mail will be considered as forming the agreement between the customer and the JLGC company, unless the customer disputes them by registered letter with acknowledgment of receipt within 8 days of the receipt of said confirmation e-mail.
Should the customer not receive a reservation confirmation, s/he must contact the JLGC company under the conditions contained in article 13.
The customer provides banking details in order to guarantee the reservation.
ARTICLE 6 – WITHDRAWAL PERIOD
Article L 221-18 of the French Consumer Code specifies that:
“The consumer is entitled to a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, following telephone marketing or off-premises, without the need to state the reason for his decision or to bear any costs other than those stipulated in Articles L. 221-23 to L. 221-25. The period mentioned in the first paragraph begins on the date:
- of the conclusion of the contract, for service contracts and those mentioned in Article L. 221-4;
- of the receipt of the product by the consumer or a third party, other than the transporter, appointed by it, for contracts for the sale of products. For contracts concluded off-premises, the consumer may exercise his right to withdrawal beginning on the date of the conclusion of the contract.
In the case of an order for several products delivered separately, or in the case of an order for a product composed of batches or multiple parts, with a delivery staggered over a specific period, the period begins on the date of the receipt of the last product or batch or of the last part. For contracts stipulating the regular delivery of products during a specific period, the period begins on the date of the receipt of the first product.”
As for Article L. 221-28 of the French Consumer Code, it states that:
“The right of withdrawal cannot be exercised for contracts:
- for the supply of services fully executed prior to the end of the withdrawal period and the execution of which has begun after the consumer’s prior express approval and express waiver of his right of withdrawal;
- for the supply of goods or services, the price of which depends on fluctuations on the financial market which escape the control of a professional and which are apt to occur during the withdrawal period;
- for the supply of goods made according to the consumer’s specifications or which are clearly customized;
- for the supply of goods apt to deteriorate or to be rapidly outdated;
- for the supply of products which have been unsealed by the consumer following delivery and which cannot be returned for reasons of hygiene or sanitary protection;
- for the supply of products which, after having been delivered, and due to their nature, are mixed inseparably with other articles;
- for the supply of alcoholic beverages the delivery of which is postponed for over thirty days and the value of which as agreed upon at the time of the conclusion of the contract depends on market fluctuations which escape the control of a professional;
- for maintenance or repair work to be performed urgently in the consumer’s home and explicitly requested by him, within the limit of the replacement parts and work which are strictly necessary for coping with the emergency situation;
- for the supply of audio and video recordings or of computer software programs when they have been unsealed by the consumer after delivery;
- for the supply of a newspaper, a periodical or a magazine, except for subscriptions to these publications;
- concluded at the time of a public auction;
- for the supply of accommodations, other than residential housing, services for the transportation of goods, car rentals, restaurants or leisurely activities which must be provided on a specific date or during a specific period.
- for the supply of digital content not provided on a material back-up, the execution of which began after the consumer’s prior express approval and explicit waiver of his right of withdrawal.”
Therefore, as these general terms apply to the reservation of a hotel room on a specific date, the customer is not entitled to the benefit of a withdrawal period.
ARTICLE 7 – CHARACTERISTICS AND CHECKING INTO THE ROOM(S)
7.1 Children and spare beds:
All children are welcome. A spare bed / Baby bed can be placed in the room, or a sofa bed as additional bed in some of the rooms (sea room or luxe sea room).
7.2 Internet: Wireless access (Wi-Fi) is provided free of charge in the hotel.
7.3 Meals: The price of the reserved room does not include additional services (half-board, full board, etc.), except for the breakfast. Their cost must therefore be paid on-site, in addition to the room price.
7.4 Parking: Private parking is available on-site at a cost of €20 (tax incl.) per day.
7.5 Checking into the reserved room:
Rooms are only available as of 3 PM on the arrival date and must be vacated before noon (12 PM) on the departure date, regardless of the arrival or departure time or the employed transportation means. Unless expressly provided otherwise, the customer must leave the room before noon (12 PM) on the last day of the reservation. If not, an additional fee of 50% of the room’s nightly rate will be charged until 6 PM, and 100% of the room’s nightly rate for a departure after 6 PM
Individual rooms and double rooms have a double bed.
ARTICLE 8 – RATES
Rates related to the reservation of services are indicated prior and throughout the reservation.
The indicated prices are per room, for the number of persons and on the date(s) selected by the customer.
The prices are confirmed to the customer in euros with all taxes included (VAT included) but excluding the lodging costs (which must be paid upon arrival at the hotel and of € 3.30 per person) and any service fee, and are only valid for the duration indicated on the site.
Any change or implementation of new legal or regulatory taxes imposed by competent authorities shall automatically be passed on the price indicated on the date of invoicing.
All reservations, regardless of their origin, are payable in the hotel’s local currency. Unless indicated otherwise, additional services (breakfast…) are not included in the room price.
In a general manner, the prices do not include all expenses of a personal or incidental nature relating to the room, such as insurance, parking spaces, excess baggage fees, vaccination costs, dry cleaning, telephone, beverages, room service, gratuities and, more generally, any service not formally indicated in the reservation confirmation.
In its confirmation of the customer’s reservation, the JLGC company will indicate the total amount of the reservation.
ARTICLE 9 – PAYMENT TERMS
The customer provides his/her banking details in order to guarantee the reservation by means of a pre-payment, using either a bank or private credit card (Visa card, MasterCard, American Express, said list being likely to evolve), by directly entering in the box provided for this purpose (secured operation by SSL encrypting), the card number without spaces between the numbers, as well as its validity date (it is specified that the card used must be valid at the time of the stay) and the security code (CVV).
The payment for the reserved services will made on-site at the Hotel on the last day of the customer’s stay. The customer may be asked to present an ID document for purposes of credit card fraud prevention.
On the date of arrival of the customer, the JLGC company may ensure an authorization to charge the credit card in order to guarantee the payment of amounts for on-site services.
The JLGC company has chosen Ingenico in order to secure online payments by bank/credit card. The customer’s payment card is checked for validity by this partner and may be refused for several reasons, such as: stolen or blocked card, reached limit, incorrect input, etc. In case of a problem, the customer must reach out to his/her bank on the first part, and to JLGC company on the second part, in order to confirm the reservation and payment method.
Should the customer fail to pay the entire amount owed to the JLGC company, at the latest on the last day of his/her stay, any unpaid sum will bear interest at the legal rate, without prior formal notice.
If the customer does not arrive at the hotel and has not cancelled the reservation, then the price of the first night will be owed to the hotel and charged to the bank card information as provided during the reservation process.
When the customer makes an online reservation, his/her account is not charged: only an imprint of the credit card will be recorded as a security measure.
ARTICLE 10 – CANCELLATION OR MODIFICATION BY THE CUSTOMER
The customer is reminded that, pursuant to article L. 221-28 of the French Consumer Code, s/he is not entitled to a right of withdrawal as indicated in article L. 221-18 of the French Consumer Code, given that lodging services are provided on a given date or according to a defined time period.
Accordingly, the Services ordered on the website are subject only to the cancellation and modification terms provided below.
Cancellation or modification at no cost is possible until 48 hours before the arrival date (i.e. at the latest until 3 PM, Paris time, on the day before the first day of the completed reservation). In this case, the JLGC company will not charge the amount of the first night’s stay.
In case of total or partial cancellation of the reservation or if the customer does not show up or in case of a late modification, within 48 hours of the arrival date, the customer’s account will be charged for the amount of the first night’s stay, using the bank card that guaranteed the reservation.
The reservation must be cancelled either by e-mail sent to the address [email protected] or by calling 04.34.08.61.00 (price of a local call for calls made within France).
ARTICLE 11 – CUSTOMER UNDERTAKINGS AND LIABILITY
The customer is solely responsible for his/her choice of services on the website and their adequacy to his/her needs, such as the JLGC company may not be held liable in this regard for any reason whatsoever.
The customer is also solely responsible for the information provided throughout the reservation. The JLGC company shall not be held liable in case of incorrect or fraudulent information provided by the customer. Moreover, the customer is solely responsible for any reservation, made in his/her own name as well as on behalf on any third party, including for minors, except for the clear demonstration of a fraudulent use which does not result from any customer’s fault or negligence. In this regard, the JLGC company shall need to be immediately made aware of any misappropriation or fraudulent use of the customer’s email address, to the customer service contact information indicated by article 13 below.
The customer undertakes to use the website and its services in accordance with the application regulation and the present general terms of service. In the event of a breach by the customer to his/her obligations herein, the customer shall be liable for damage caused to the JLGC company or to third parties. As such, the customer undertakes to warrant the JLGC company against all claims, suits or appeals of any kind which may result, and indemnify the JLGC company for any related damages, expenses or reparations of any kind.
More particularly, the customer undertakes the price of a definitive and finalized reservation.
The customer shall not invite to the hotel a person whose behavior is likely to cause prejudice or harm to the hotel.
The customer shall not disrupt the course of business of the hotel and shall not comprise the security of the hotel or of its guests.
More generally, any behavior contrary to public order and morality within the hotel as well as non-compliance with the hotel’s internal policy shall cause the hotel director and/or any other service provider to request that the customer vacate the premises without any indemnity and/or reimbursement, if a payment has already been made. If no payment has yet been made, the customer shall pay the cost of consumer on-site service prior to vacating the premises.
Minors may not stay at the hotel unless accompanied by an adult and with a personal ID document. If the accompanying person is an adult other than the parents, said adult should hold a parental authorization for the minor. The hotel may request the abovementioned documents.
The client undertakes not to use the IT resources made available by the hotel (in particular the Wi-Fi) in any way for purposes of reproduction, representation, communication to the public of works or objects protected by copyright or ancillary rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorizations of right holders as provided by the dispositions of the French Intellectual Property Code, whenever said authorization is required. The customer also undertakes to comply with the security policy of the hotel’s internet provider, including rules for use of implemented security measures in order to prevent illicit use of IT resources, and to refrain from any act which may hinder the efficiency of said means.
ARTICLE 12 – JLGC UNDERTAKINGS AND LIABILITY
Whilst every effort is made to ensure that the photographs, graphic presentations and texts reproduced in order to illustrate the presented hotels provide an overview of the proposed lodging services that is as accurate as possible, variations may occur in particular as a result of furniture change or possible renovations. No customer complaints will be admissible in this regard, provided that these variations do not alter the essential characteristics of the service.
The JLGC company shall not be liable for any indirect damages as a result of these general terms of service, notably operating losses, as a result of actions by third parties, the customer or his/her partners.
ARTICLE 13 – CUSTOMER SERVICE AND CLAIMS
Any complaint or claim related to the reservation can be submitted either by e-mail sent to the address [email protected] or by calling +33 (0)4 34 08 63 00 (price of a local call for calls made within France).
ARTICLE 14 – PERSONAL DATA
The information provided by the customer on the website allows the JLGC company to process and perform reservations made on the website and, if relevant, to manage the operating of the Customer Area.
When the customer uses the website, in particular when the customer makes a reservation, the JLGC company performs personal data processing according to the terms provided in the “Customer personal data protection Charter”, which can be reviewed at the following address: xxx
The JLGC company informs the customer, on each data collection form, of the mandatory or optional character of the answers and information by the presence of an asterisk.
Should the customer not provide information marked as mandatory, the JLGC company may not be able to register a reservation or manage customer claims.
The information collected throughout the reservation process are intended for the JLGC company, its partners, service providers (in particular online payment service providers), for purposes of performance the reservation or pre-contractual measures. Provided that warranties have been implemented in compliance with applicable regulation, the customer’s data may be transfer from Europe to countries which do not, according to European regulation, offer an equivalent level of data protection.
The customer may exercise his/her rights at any time, in application of regulation regarding personal data protection. All useful information to this end may be found in the “Customer personal data protection Charter”: xxx
ARTICLE 15 – INTELLECTUAL PROPERTY
The JLGC company owns all of the intellectual property rights related to the website.
Access to the Internet site grants no right to any of the intellectual property rights relating to the website, which remains the exclusive property of the JLGC company.
Elements accessible on the website, notably in the form of text, photographs, images, icons, maps, sounds, videos, software programs and databases are also protected by intellectual and industrial property rights as well as other private rights held by the JLGC company.
It is expressly forbidden to reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever and by any means whatsoever, or to use in any way, all or part of the website without the prior written authorization of the JLGC company.
Usage of all or part of the website without the prior authorization of the JLGC company, for any purposes whatsoever, can result in legal proceedings, including an infringement action.
The insertion of hypertext links to any part of the site is prohibited without the prior written authorization of the JLGC company.
ARTICLE 16 – FORCE MAJEURE
The JLGC company shall not be held liable for any non-performance or poor performance of the reservation in case of force majeure, such as in the cases determined by article 1218 of the French Civil Code and by caselaw of French courts.
It is expressly agreed that force majeure shall interrupt the parties’ mutual performance of their obligations and that each party shall bear the cost of resulting expenses. Should the force majeure event last more than thirty (30) days from its occurrence, the present general terms of service may be terminated by either party without any party being entitled to a claim for damages.
ARTICLE 17 – USE OF THE WEBSITE
The JLGC company undertakes, in the form of a best-efforts obligation, to provide access to the website and its services in compliance with the present general terms of service and to act with diligence and competence in order to endeavor, within reasonable means, to remedy any malfunction or failure it is made aware of.
as such the JLGC company does not guarantee that the site will be free from defects, errors or bugs, nor that they will be corrected, nor that the site will operate without interruption or breakdown, nor that it is compatible with any particular hardware or configuration.
The JLGC company may be forced to interrupt the website momentarily and without notice, in particular for maintenance and technical reasons, without being held liable in this regard.
The customer acknowledges and accepts that the JLGC company may not be held liable for any inconvenience or damage related to the use of the Internet network, including the following (which is not exhaustive): poor transmission and/or reception of any data and/or information on the Internet; failure of any reception material or communication lines; any malfunction of the Internet network preventing the proper functioning of the site and/or of the reservation services.
Under no circumstances can the JLGC company be held liable for any type of foreseeable or unforeseeable damage, whether material or immaterial (including lost profits or opportunity…) resulting from the usage of the site or from the total or partial inability to use the site.
ARTICLE 18 – AGREEMENT REGARDING PROOF
The input of the required bank information, as well as the acceptance of the present general terms and the reservation request, constitute an electronic signature that, between the parties, has the same value as a handwritten signature. The computerized logs retained in the information systems of the JLGC company, under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The customer is informed that his/her IP address is recorded during the reservation.
ARTICLE 19 – APPLICABLE LAW AND DISPUTE RESOLUTION
The present general terms of service are governed by French law. This applies to rules regarding both form and content of the above.
The JLGC company informs the customer of his/her possibility to resort, in the event of a claim related to the general terms of service, to a conventional mediation procedure or to any other alternative dispute resolution method, pursuant to the dispositions of the French Consumer Code (Title I of Book VI).
After reaching out to the customer service or to the hotel in order to seek amicable resolution, and in case of a refusal or absence of response within sixty (60) days from said correspondence, the customer may resort to the Mediator for Tourism and Travel – BP 80303 – 75823 Paris Cedex 17.
Any dispute regarding the interpretation or performance shall be submitted to the competent courts of Montpellier.
ARTICLE 20 – FINAL PROVISIONS
The present general terms of service and the reservation request identify all of the obligations of the parties. No general or specific condition indicated by the customer can be included in the present general terms.
The fact that the JLGC company does not claim, at any given moment, any one of the provisions of the present General Terms cannot be interpreted as any waiver of these provisions in the future by the JLGC company.
Should any one of the provisions of the General Terms be declared null and void or invalid, it will be considered as not having been written, without this affecting the validity of the other provisions, except if the provision declared null and void or invalid was essential and decisive.
General terms valid as of October XX, 2020.